Report Abuse and Content Removal

If you are concerned about an IMMS profile, photograph, communication or event participant, please contact us. You do not need an IMMS account to make a report.

IMMS is operated by SUJAVI SOFTWARE SOLUTIONS LTD, company number 13136601.

---

How to report a concern

Email admin@imms.app with the subject Report Abuse.

Where possible, include:

• The profile ID, name, profile link or event details.
• A description of what happened and when.
• The content you want reviewed or removed, and where it appears.
• Whether anyone may be at immediate risk.
• A contact address where we can respond.

If you cannot access the profile or do not know its ID, provide the details available to you. You can report a profile that impersonates you or uses your information without consent even if you are not an IMMS member.

Do not send passwords, payment-card information or identity documents with your initial report. If further sensitive information is necessary, we will arrange an appropriate way to provide it.

Do not download, copy, forward or attach suspected child sexual abuse material. Describe the concern and provide the relevant account or content identifiers instead.

---

What you can report

We accept reports concerning:

• Impersonation, false profiles or stolen photographs.
• Profiles created or maintained without the adult subject’s consent.
• Suspected underage participation, including anyone below IMMS’s minimum age of 21.
• Harassment, threats, stalking or unwanted sexual conduct.
• Fraud, financial exploitation, extortion or suspicious requests for money.
• Non-consensual intimate images or threats to share them.
• Suspected trafficking, coercion, forced marriage or sexual exploitation.
• Child sexual abuse material, grooming or child exploitation.
• Other content or conduct that violates our Acceptable Use Policy.
• Safety concerns involving an IMMS event.

You do not need to establish that a crime occurred before raising a genuine concern. Clearly distinguish what you experienced or observed from information you have heard from others.

---

Immediate danger and urgent concerns

If someone is in immediate danger, contact the appropriate emergency service. Do not wait for an IMMS response.

For an urgent safety concern, email admin@imms.app with the subject Urgent Safety Concern and explain the risk.

Our inbox is checked regularly, including weekends, but it is not a continuously monitored emergency service.

---

Response and review

Our customer support team receives reports and promptly escalates them to Suresh Loganathan, who is responsible for safety decisions and law-enforcement liaison.

We will acknowledge your report, carry out an initial review and respond within two business days. For this commitment, business days are Monday to Friday, excluding public holidays in England.

Serious safety concerns are prioritized as soon as they are detected.

Some investigations require further information or contact with other organizations and may take longer to conclude. Where appropriate, we will explain the next steps or provide an update.

---

Content removal and protective action

We assess the reported information, the available records and any potential risk of harm.

Where appropriate, we can immediately hide a profile or photograph, restrict access or suspend an account while the concern is assessed. We may remove content, refuse or withdraw profile approval, terminate an account or restrict event participation following our review.

If the adult represented by a parent-created profile tells us they did not consent or do not wish to participate, we remove the profile immediately once that position is confirmed directly with them.

A report alone does not establish that an allegation is true. Protective action may nevertheless be necessary while we investigate.

Removing content from public access does not necessarily mean immediately deleting all associated records. Relevant information may be retained securely where there is a lawful reason, including handling a complaint or preserving records for an investigation.

---

Requests involving your own information

If a profile impersonates you, uses your photographs without permission or was created without your consent, tell us this clearly in your report.

We may need to verify your connection to the information before taking a final decision. We will request only information reasonably necessary for that purpose.

You may also contact admin@imms.app to withdraw consent to participation or request the removal of your own profile.

---

Review of a decision

If you believe a moderation decision was incorrect, email admin@imms.app with the subject Moderation Review Request.

Include:

• The relevant profile ID or report reference, if available.
• The decision you want reviewed.
• Why you believe the decision was incorrect.
• Any relevant additional information.

Suresh Loganathan will consider the request and the available information. Where he made the original decision, the review will include a fresh assessment of the reasons and any new evidence.

We will acknowledge the request and provide an initial response within two business days. If further assessment is needed, we will explain the next steps.

Submitting a review request does not automatically restore content or account access. Protective restrictions may remain in place during the review.

---

Privacy and law enforcement

We restrict access to reports to people who need the information to assess the concern, protect users or meet legal obligations.

We do not promise absolute confidentiality. Relevant information may need to be shared lawfully with authorities or others involved in addressing the concern.

We may be unable to disclose another person’s information, detailed enforcement measures or information that could compromise safety or an investigation.

For our process for reporting serious concerns to authorities and responding to official requests, visit:
https://imms.app/law-enforcement

---

Contact

SUJAVI SOFTWARE SOLUTIONS LTD
Company number: 13136601
Email: admin@imms.app
Registered office:
1 Beauchamp Court, 10 Victors Way
Barnet, Hertfordshire
England, EN5 5TZ