1. Is my personal data safe on Indian Matchmaking Service?

Yes. Protecting your privacy is extremely important to us.Your personally identifiable information (such as your email address and mobile number) is not visible to other members by default. Contact details are shared only when you approve an interest request.

We follow strict data protection practices in line with our Privacy Policy and use secure systems to safeguard your information.

2. Who operates Indian Matchmaking Service and why is payment made to Sujavi Software Solutions Ltd?

Indian Matchmaking Service (IMMS) is a product operated by Sujavi Software Solutions Pvt Ltd, a software and technology company.

The fees collected are used to:

• Maintain and improve the platform

• Provide secure matchmaking services

• Support customer service and platform development

Any payments made to third-party matchmakers or individuals are separate and depend on your personal choices.

3. Are there any recurring or automatic payments?

No. Indian Matchmaking Service does not use automatic or recurring billing.

We offer simple, transparent pricing:

• £50 for one year of access

• £100 for lifetime (unlimited period) access

You will be charged only once at the time of purchase.
There are no automatic renewals, hidden fees, or recurring subscriptions unless clearly mentioned during checkout.

4. Can I permanently delete my profile from the website?

Yes, absolutely.
You can request complete deletion of your profile at any time.

To delete your profile:

• Use the Contact Us form, or

• Send a request via WhatsApp or email

Once confirmed, your profile and associated data will be permanently removed from our database, subject to legal and regulatory requirements.

5. Can I keep my email address and mobile number private?

Yes.
Your contact details are hidden by default.

They are shared only when you explicitly approve a request from another member. You remain in full control of what information you share and with whom.

6. How do I express interest in another profile?

If you like a profile, simply click the “Send Interest” button.

• The other member will be notified of your interest

• Your contact details are shared only if the interest is accepted

• Once both parties accept, contact information becomes visible to each other

This ensures respectful and consent-based communication.

7. Do you offer video profiles or video introductions?

Currently, video profiles are not available.

However, we are actively working on introducing secure video profile and introduction features in the future to help members make more informed connections.

8. Will I receive messages or notifications on WhatsApp?

Yes. If you provide your mobile number and consent, Indian Matchmaking Service may contact you via WhatsApp for important service-related notifications such as:

• Profile verification updates

• Match notifications

• Account status updates

• Event-related information

You can opt out of WhatsApp communications at any time. For more details, please refer to our Privacy Policy.

9. Is Indian Matchmaking Service suitable for Indians living in the UK?

Yes.
IMMS is designed especially for the Indian diaspora in the UK, focusing on cultural values, traditions, and long-term compatibility.

Whether you are looking for Hindu matrimony in the UK or culturally aligned Indian matchmaking, our platform is tailored to your needs.

10. How can I contact Indian Matchmaking Service for support?

You can reach us anytime through:

• Contact Us page

• Email: admin@imms.app

• WhatsApp support (+447768795441)

Our team is happy to assist you with profile support, account queries, or general questions.