Frequently Asked Questions

Yes. Protecting your privacy is extremely important to us.

Your personally identifiable information (such as email address and mobile number) is not visible to other members by default. Contact details are shared only when you approve an interest request.

We follow strict data protection practices in line with our Privacy Policy and use secure systems to safeguard your information.

Indian Matchmaking Service (IMMS) is a product operated by Sujavi Software Solutions Pvt Ltd, a software and technology company.

The fees collected are used to:

• Maintain and improve the platform
• Provide secure matchmaking services
• Support customer service and platform development

Payments made to third-party matchmakers or individuals are separate and depend on your personal choices.

No. Indian Matchmaking Service does not use automatic or recurring billing.

Our pricing is simple and transparent:

• £50 for one year access
• £100 for lifetime (unlimited) access

You are charged only once at the time of purchase. There are no automatic renewals or hidden fees.

Yes, absolutely.

You can request complete deletion of your profile at any time by:

• Using the Contact Us form
• Sending a request via WhatsApp or email

Once confirmed, your profile and associated data will be permanently removed, subject to legal and regulatory requirements.

Yes. Your contact details are hidden by default.

They are shared only when you explicitly approve a request from another member. You remain in full control of your information.

• Click the Send Interest button on the profile
• The other member is notified
• Contact details are shared only if the interest is accepted
• Once both parties accept, contact information becomes visible

This ensures respectful and consent-based communication.

Currently, video profiles are not available.

However, we are actively working on introducing secure video profile and introduction features in the future.

Yes. With your consent, we may contact you via WhatsApp for:

• Profile verification updates
• Match notifications
• Account status updates
• Event-related information

You can opt out at any time. Please refer to our Privacy Policy for details.

Yes. IMMS is designed especially for the Indian diaspora in the UK.

We focus on cultural values, traditions, and long-term compatibility, including Hindu matrimony and culturally aligned matchmaking.

You can reach us through:

• Contact Us page
• Email: admin@imms.app
• WhatsApp: +44 7768 795441

Our support team is happy to assist you.